The 7 best AI chatbots for Shopify you should consider right now are Tidio AI, Heyday by Hootsuite, Gobot, Octane AI, Gorgias AI, Recart AI, and Ada. These cutting-edge tools will transform your store’s customer support, recover abandoned carts, and drive personalized upsells 24/7 without breaking a sweat.
Running a Shopify store in 2025 means competing against lightning-fast, highly personalized e-commerce experiences. Yet too many merchants lose sales because customers can’t get answers in real time, or simply abandon their carts when support is offline. The average cart abandonment rate hovers around 70%, and impatient shoppers expect instant, human-like responses, whether it’s 2 PM or 2 AM. That’s where shopify AI chatbots step in as your tireless, ever-smiling sales reps and support agents.
Key Benefits of AI Chatbots on Shopify
- 24/7 Automated Support
- Never miss a query: Chatbots answer common questions instantly, night or day, reducing customer frustration and ticket backlog.
- Personalized Upsells & Recommendations
- By analyzing browsing behavior and purchase history, bots can suggest complementary products in real time, boosting average order value by up to 15%.
- Data-Driven Insights
- Built-in analytics reveal top customer intents, peak chat times, and conversion triggers so you can continuously refine messaging.
- Multi-Channel Engagement
- Seamlessly extend support to Facebook Messenger, Instagram DM, SMS, and email, meeting shoppers on their favorite platforms.
Our Shopify AI Chatbots Selection Criteria
Before jumping into the reviews, here’s how we judged each chatbot:
- NLP Sophistication: Accuracy in understanding customer intent and handling natural language.
- Ease of Setup: Simplicity of installation, prebuilt templates, and configuration wizards.
- Pricing & Scalability: Transparent plans that grow with your chat volume and feature needs.
- Security & Compliance: GDPR-compliant data handling and U.S. privacy standards.
- Integration Flexibility: Available APIs, webhook support, and compatibility with other Shopify apps (reviews, CRMs, email marketing).
7 best AI chatbots for Shopify in 2025 to Try
1. Tidio AI
Overview & Standout Feature
Tidio AI combines a visual chatbot builder with pre-trained Shopify intents, so you can launch in minutes without writing a single line of code. Its standout feature is the Live Visitor List, which shows you real-time visitor behavior and lets you proactively engage high-value shoppers.
Key Use Cases
- Abandoned Cart Recovery: Automatically sends chat prompts offering discount codes when a visitor lingers on the checkout page for over 60 seconds.
- FAQ Automation: Handles common questions like “What’s your return policy?” or “Do you ship internationally?” with 95% accuracy thanks to continuous machine-learning updates.
Pros & Cons
- ✅ Pros: Free tier supports up to 100 chats/month; intuitive drag-and-drop flow editor; multilingual support (English, Spanish, French).
- ❌ Cons: Pro plan at $39/month can feel steep for very small stores; limited custom CSS for chat widget styling.
Pricing & ROI Estimate
- Free: 100 chats/mo, basic flows
- Pro ($39/mo): Unlimited chats, custom branding, live visitor list
- Business ($79/mo): Advanced analytics, priority support
Merely recovering two abandoned carts daily at an average order value of $80 can cover the Pro plan cost in under a week.
Integration Steps
- Install the Tidio app from the Shopify App Store.
- Create a free Tidio account and connect your store.
- Use the “Shopify Abandoned Cart” template, and customize messages in the flow editor.
- Publish and monitor performance in the Tidio dashboard.
2. Heyday by Hootsuite
Overview & Standout Feature
Heyday excels at AI-powered product discovery through a chat interface. It analyzes images and keywords so shoppers can type or even send a photo of the item they want, and Heyday finds the closest match in your catalog.
Key Use Cases
- Visual Search: Customers snap a screenshot of a product on Instagram, and Heyday instantly locates similar items in your store, driving impulse buys.
- Order Tracking: Integrates with Shopify Orders API to provide up-to-date shipping information without manual admin work.
Pros & Cons
- ✅ Pros: Unique image-based search; seamless multi-channel support (widget, Facebook Messenger); built-in loyalty program triggers.
- ❌ Cons: Pricing starts at $49/mo after a 14-day trial; steeper learning curve for non-technical users.
Pricing & ROI Estimate
- Starter ($49/mo): Up to 500 chats, visual search
- Growth ($99/mo): Custom intents, loyalty integrations
- Enterprise: Contact sales
Stores using Heyday report a 20% decrease in returns thanks to more accurate product recommendations.
Integration Steps
- Add Heyday from Shopify’s App Store.
- Link your product catalog and configure image recognition settings.
- Customize the chat widget appearance and install it on your theme.
- Launch visual search campaigns via email and social media to drive engagement.
3. Gobot
Overview & Standout Feature
Gobot shines with its guided selling quizzes, turning product discovery into an interactive experience. Use its quiz templates to lead customers through a series of questions, then recommend the perfect product based on their responses.
Key Use Cases
- Product Finder Quizzes: Ideal for beauty, fashion, and gifting stores—boosting conversion rates by up to 25%.
- Exit-Intent Pop-Ups: Trigger quizzes when shoppers show exit intent, capturing email leads and reducing bounce rates.
Pros & Cons
- ✅ Pros: Highly customizable quiz flows; robust lead-capture forms; A/B testing for quiz variants.
- ❌ Cons: No free tier; quizzes may require manual styling to match brand theme.
Pricing & ROI Estimate
- Growth ($29/mo): Up to 1,000 quiz completions
- Pro ($79/mo): Advanced targeting, integrations with Klaviyo and Mailchimp
- Advanced ($149/mo): Custom JS/CSS, priority support
A well-built quiz can add hundreds of emails to your list monthly, paying for the Growth plan within days.
Integration Steps
- Install Gobot and select a quiz template.
- Map quiz answers to product SKUs in the dashboard.
- Embed the quiz via Shopify theme or as a pop-up.
- Sync leads to your email marketing platform and set up automated nurture sequences.
4. Octane AI
Overview & Standout Feature
Octane AI is the go-to for Facebook Messenger and SMS marketing on Shopify, pairing conversational commerce with powerful segmentation. The standout feature is its Cart Quiz, which collects customer preferences ahead of sales to personalize offers via messaging channels.
Key Use Cases
- SMS Cart Recovery: Sends personalized text reminders with dynamic discount codes when carts are abandoned.
- Messenger Drip Campaigns: Automate product launches, back-in-stock alerts, and flash sales directly in customers’ inboxes.
Pros & Cons
- ✅ Pros: Deep Facebook Messenger integration; advanced segmentation; PCI-compliant SMS consent tools.
- ❌ Cons: Pricing can exceed $100/mo for larger subscriber lists; learning curve for Messenger Flow Builder.
Pricing & ROI Estimate
- Starter ($29/mo): 1,000 subscribers, basic flows
- Growth ($79/mo): A/B testing, advanced segmentation
- Pro ($299/mo): Unlimited subscribers, dedicated support
A single SMS abandoned-cart reminder can recover 10–15% of lost revenue, making Octane AI profitable from day one.
Integration Steps
- Install Octane AI and connect your Shopify store.
- Configure Messenger opt-in pop-up and SMS capture widget.
- Build a Cart Quiz and link it to your Messenger flows.
- Launch and monitor recovery rates in the Octane dashboard.
5. Gorgias AI
Overview & Standout Feature
Gorgias AI supercharges your helpdesk by unifying chat, email, and social media support tickets under one roof. Its AI auto-reply engine drafts responses to common inquiries, which agents can approve in one click.
Key Use Cases
- Auto-Reply to FAQs: Reduces manual response time by 70%, from minutes to seconds.
- Order & Refund Workflows: Automatically tags tickets by intent (refunds, shipping issues) and routes them to the right agent.
Pros & Cons
- ✅ Pros: Unified ticketing system; rich Shopify data in the inbox (order details, history); macros for rapid replies.
- ❌ Cons: Base plan doesn’t include AI features; custom pricing required for high-volume stores.
Pricing & ROI Estimate
- Basic ($10/user/mo): Shared inbox, macros
- Pro ($60/user/mo): Automation rules, Shopify data in ticket
- Advanced ($750/mo): AI-powered responses, 24/7 support
Cutting average response times from 8 hours to 2 minutes can drastically improve CSAT scores and reduce churn.
Integration Steps
- Add Gorgias from Shopify’s App Store.
- Connect your store and set up basic tags and macros.
- Enable AI auto-reply on high-volume FAQs.
- Train your team on approving AI-drafted replies.
6. Recart AI
Overview & Standout Feature
Recart AI focuses on Messenger marketing with an emphasis on abandoned cart campaigns and win-back flows. Its standout feature is Dynamic Messenger Ads, which retarget cart abandoners with personalized ad creatives.
Key Use Cases
- Abandoned Cart Sequences: Combines Messenger and email follow-ups with progressively stronger incentives.
- Win-Back Flows: Automatically re-engages customers who haven’t purchased in 60+ days.
Pros & Cons
- ✅ Pros: Deep Facebook Ads integration; dynamic ad personalization; detailed performance analytics.
- ❌ Cons: Limited to Messenger and email channels; no native SMS support.
Pricing & ROI Estimate
- Free: Up to 500 contacts, basic flows
- Growth ($29/mo): Unlimited flows, dynamic ads
- Pro ($299/mo): Dedicated account manager, custom audiences
A well-timed Messenger abandoned cart message can recover up to 12% of lost revenue, driving impressive ROI on the Growth plan.
Integration Steps
- Install Recart and connect your Facebook Page.
- Map your product catalog and configure ad creative templates.
- Activate abandoned cart flows and dynamic ad campaigns in Ads Manager.
- Monitor performance via Recart’s analytics dashboard.
7. Ada
Overview & Standout Feature
Ada is an enterprise-grade AI chatbot platform known for its no-code conversational AI and self-service automation. Its standout capability is self-learning: Ada continuously improves its responses based on real customer interactions.
Key Use Cases
- Self-Service Hub: Routes complex queries to human agents while instantaneously resolving routine questions.
- Multi-Language Support: Automatically translates and handles chats in over 25 languages—ideal for brands with global reach.
Pros & Cons
- ✅ Pros: Enterprise security (SOC 2, ISO 27001); powerful analytics; robust hand-off to live agents.
- ❌ Cons: Higher entry cost ($499 +/mo); geared more toward large teams.
Pricing & ROI Estimate
- Starter (Custom): Basic AI, up to 10 intents
- Growth (Custom): Self-learning, analytics
- Enterprise (Custom): SLA, advanced security
Reducing support tickets by 40% and deflecting 60% of FAQs can slash staffing costs and boost net promoter scores across the board.
Integration Steps
- Contact Ada for a custom Shopify integration package.
- Map your FAQ documents and knowledge base into Ada’s AI trainer.
- Configure hand-off rules to live agents in your helpdesk.
- Launch and review monthly AI performance reports.
Implementation Checklist
- Pre-Launch QA
- Test every conversational branch and ensure fallback responses are friendly and on-brand.
- Verify integrations with Shopify Orders and customer data.
- Review widget styling on desktop and mobile.
- Post-Launch Metrics
- Track CSAT (Customer Satisfaction) scores and AOV (Average Order Value) before vs. after launch.
- Monitor response times, chat volume, and conversion lift weekly.
- Schedule bi-weekly optimization sprints to tweak messaging and flows.
Conclusion & Next Steps
Choosing the right AI chatbot isn’t just about automating support, it’s about creating delightful, personalized shopping experiences that convert. Whether you need a nimble quiz engine like Gobot, an omnichannel powerhouse like Gorgias AI, or a visually driven solution like Heyday, there’s a chatbot here that fits your goals and budget.
Ready to transform your Shopify store into a 24/7 selling machine? Install your chosen bot today, run a quick pilot, and watch engagement and revenue soar. For more tips on optimizing your store, check out our guide on chatbot for lead generation or dive into our cost-per-link-click explanation.
