Hotel Reputation Management Services That Build Trust And Boost Revenue.

Our hotel reputation management services help your hotel look its best online. We take care of hotel review management, online reputation monitoring, guest satisfaction surveys, and review response services, so your property stands out on Google, TripAdvisor, and booking sites.

By managing your online reputation for hotels, we make sure more potential guests see positive feedback that builds trust and leads to more bookings.

We also provide clear reports and feedback insights that show you what guests enjoy most and where small improvements can make a big difference. This means happier guests, better ratings, and more direct revenue for your hotel.

Talk to a Reputation Expert

Get A Free Quotation

Reviewed on
5/5
31 Reviews
10
Years

Proven Track Record

98
%

Customer Satisfaction

500+
Projects

We Have Completed

10
Mins

Average Answer Time

Why Hotel Reputation Management Matters More Than Ever

Your hotel’s reputation directly influences occupancy and revenue. Travelers now make decisions based on hotel reviews, guest satisfaction ratings, and online feedback across TripAdvisor, Google, and OTAs. Even one negative review can shift bookings to a competitor. That’s why professional hotel reputation management services are no longer optional, they are essential for protecting your brand and driving consistent direct bookings.

With our hotel reputation management services, you get:

Stronger Online Visibility

We manage hotel reviews across Tripadvisor, Google, and booking platforms to highlight positive experiences, improve ratings, and keep your property at the top of guest searches.

Revenue Growth Through Guest Trust

Higher review scores translate into more bookings and the ability to increase rates without losing occupancy. Our services focus on building trust that directly impacts your bottom line.

Real-Time Reputation Monitoring

We track guest feedback across all platforms, respond quickly to concerns, and prevent negative reviews from damaging your credibility or discouraging future guests.

Actionable Guest Insights

Through surveys and sentiment analysis, we uncover what matters most to your guests. This helps you refine services, improve satisfaction, and build long-term loyalty.

Custom Strategies for Every Hotel

Every property is different. We create tailored hotel reputation management strategies that match your location, target audience, and brand goals, helping you stand out in a competitive market.

South Asia helps Us Determine Top Performance Areas As Well As Improvement Areas. Overall, It Has Elevated Our Guests' Experiences Through Feedback And Data.

Talk to a Reputation Expert

Meet South Asia Guest Feedback

An integrated reputation management and survey management product that keeps you ahead of the competition while embracing efficiency. Manage, measure, and optimize reviews across 100+ sites through one product.

 

409%

increase in new review volume on TripAdvisor

15%

increase in ranking on TripAdvisor with managed reviews

South Asia Digital Guest Feedback

Guest surveys

Gather guest feedback in-stay or post-stay with customizable surveys to the right guest at the right time. Convert responses to reviews and publish on 100+ sites.

South Asia Digital Guest Feedback

Reputation management

Manage reviews and feedback from one dashboard. Publish reviews automatically to TripAdvisor, Booking.com, Google, or over 100+ review sites.

South Asia Digital Guest Feedback

Sentiment analysis

Review reputation and survey data for necessary changes across departments to improve your guest experience.

South Asia Digital Guest Feedback

Custom dashboards

Focus on metrics that matter to you across property or your entire portfolio, along with actionable reporting in your inbox.

Reputation Management Services For Hotel

People choose to stay in hotels because they offer the ideal vacation experience. Everything is done for you, your room provides maximum comfort and relaxation and leisure amenities are at your fingertips. Your guests expect the best out of what they pay for a premium experience like a hotel stay. Our hotel reputation management tool showcases your service quality and gathers testimonials that influence more potential guests to choose your hotel.

We save your front desk staff time by integrating your guest databases into our hotel reputation management software to provide personalized review requests and do it the right way. Reap the benefits of hotel reputation management for hotels with South Asia software and services:

Reputation Management Software

As a flexible data management platform, our hotel reputation management software helps increase the quantity of your online reviews and improve their quality. We craft an automated review acquisition strategy according to your messaging and desired guest experience. Start a free trial today to view all your online feedback on a single dashboard.

Review Monitoring Services

Because third-party review sites are vital to the hospitality industry, your guests have multiple channels available to leave an online review. As a way to ensure all your reviews are accounted for and responded to, our hotel reputation management tool keeps track of cross-platform brand mentions. We collect valuable feedback to help your company improve its operations.

Review Generation Services

The top priority of an effective hotel online reputation management strategy is to generate better reviews that help boost your brand image. At South Asia , we craft email and SMS review requests according to your brand voice and communication strategy. We offer multi-language support to cater to your diverse set of hotel guests and improve your review acquisition results.

White Label Service

South Asia  extends our hotel reputation management expertise to white label partners such as digital marketing companies that want to offer online reputation management (ORM) services. With our software, we improve your clients’ brand image through positive feedback and increased average review ratings. We create brandable reports on all our ORM activities.

Review Widget

We install a review widget on your website as a hotel reputation management tool that aggregates and displays your online review scores and five-star testimonials. It gives your site visitors the best first impression and provides a way to quickly leave an online review. Through this fully managed custom review widget, we showcase the best of what your hotel can offer.

 

Online Reputation Repair Services

Receiving less-than-stellar reviews is unavoidable when you cater to large numbers of guests. South Asia  helps you address your negative feedback and low average review ratings by proactively increasing your five-star ratings and improving your brand image. We flag fake reviews from people not in your database and have them removed as soon as possible.

Hotel Review Response Service

There is a wealth of information and several studies that stress the impact of review response publishing on your hotel bookings. TripAdvisor’s research found that 77% of people are more likely to book a hotel or restaurant if the owner leaves personalized responses to reviews.

Thrive captures this income potential by crafting humanized review responses to positive and negative feedback.

Our reputation managers take your online persona and use our reputation management tool to craft cross-platform review responses. PwC highlights the importance of having a review response cycle that addresses any potential issues that come to light from reviews. Our reputation managers pass these valuable insights on to you to improve your service quality.

Reviews & Ratings

From Google to Healthgrades, these influence trust within seconds.

Search Result Content

Positive articles, awards, and community involvement help showcase your credibility.

Social Media Presence

Professional, engaging posts make you more relatable and approachable.

Directory & Profile Accuracy

Keeping your information up to date on Google, Healthgrades, Vitals, and other medical directories ensures patients can easily find and contact you, while improving your local search rankings.

Why Choose South Asia for Hotel Reputation Management

Negative comments or misleading information can appear at any time — even for the most respected hospitals and medical professionals. In today’s fast-moving digital world, a single review, social media post, or outdated article can shape how patients view your care. Our Reputation Management Solutions are designed for healthcare, combining review monitoring, search result optimisation, and content strategies to protect your name, highlight your achievements, and ensure patients see the best of what you offer.

One-Day Setup

At South Asia, we value your time. It only takes us a single day to get started on your review acquisition strategy. We’ll integrate your guest database into our hotel reputation management software, immediately allowing us to send targeted review requests that are personalized to your brand messaging and unique needs. Sign up for a free trial with no fixed contract or hidden fees.

Done-for-You Services

Hotel reputation management is the solution you need to create a steady flow of positive guest reviews while you work on your core business. Our reputation managers do 100% of the work, from assessing your online reputation to actively increasing your average review ratings. Schedule a consultation to learn how South Asia addresses your specific ORM needs.

Email and SMS Requests

Our hotel reputation management tool lets you send unlimited email and SMS campaigns. We link your guests to an on-brand landing page designed to collect reviews on your desired platforms, and you can provide a tablet to make this available at the front desk. Our email drip campaigns ensure your guests are contacted at most three times.

Holistic Approach

We ensure your hotel’s values and services are accurately represented online. Our hotel online reputation management is made effective through search engine optimization (SEO), web design and digital marketing techniques that improve your overall brand presence. Our strategies enable your site to rank higher on search results and attract more guests.

Personalized Messages

Personalization is increasingly a standard of service in all industries, but experts agree that the guest experience is more crucial in a premium service industry such as hotels. Our reputation management for hotels gives you complete control over the way you communicate with your guests and we make sure to incorporate your personalized review requests seamlessly.

Franchise Friendly

Our hotel reputation management services are perfectly fit to cater to your hotel chain. With South Asia, you can trust our outstanding customer service to attend to your needs quickly and continuously monitor your multi-location review request campaigns. We provide enterprise-level support as well as in-depth reports for all your properties. Sign up for a free trial today.

Don't Just Hear It From Us. Hear It From Our Customers

Reviewed on
5/5
31 Reviews
5.0

We partnered with South Asia Digital to enhance our company’s online presence, and the results have been nothing short of phenomenal! Their expertise in SEO and SEM has significantly boosted our company’s lead generation efforts and propelled us to the first page of Google.

Elena Kwa – Managing Director

5.0

I have never used SEO services in my life and never knew how it work. But after knowing the good works that South Asia Digital has done through a business counterpart, I had decided to engage their service. My webpage had gone from page 10 to page 1 after engaging their services just within a year!

Jack Chen – Director

5.0

The team at South Asia Digital isn’t just exceptionally skilled but also epitomizes professionalism in every service they provide. Beyond SEO, we have since entrusted them with our digital marketing and website design needs and they have consistently delivered outstanding results in each area.

Vice President Marketing Communications

Frequently Ask Question

Responding to negative reviews shows you care about your guests. When a negative review comes in, think of it as an opportunity to improve your business Respond calmly, honestly, and openly – showcase your willingness to engage with the reviewer. How you respond to a negative situation can reflect well on your business and lead to a thoughtful post-review interaction that, in turn, can get guests to update their reviews. Thank the reviewer for sharing their feedback, apologizing for your business not living up to its standards, and acknowledging positive comments where applicable. Research any incidents before responding and let the guest know you will follow up with the correct department.

 

We suggest responding to at least 60% of all guest feedback, focusing on 100% of negative reviews and surveys. Respond to ~25% of 4—and 5-star reviews and 50% of 3-star reviews (these tend to include a mix of positive and negative feedback). Responding to reviews lets your guests know you are listening and care about their feedback.

Sentiment analysis is a powerful reporting tool to discover your guests’ opinions on their experience and your property. Use the sentiment analysis word cloud to identify topics that come up most frequently Trending issues in freeform responses represent the items that are top of mind for your guests and are, therefore the most important issues to them. Drill down into topic mentions to review in more detail what is said explicitly about these topics and the context of the review and survey comments.

 

Revinate provides plenty of tools to help your staff manage reviews and surveys. Set up ticketing rules that automatically create and assign a ticket based on review and survey criteria. This alerts staff when follow-up is needed and allows managers to track ticket completion through reporting. Create templates with suggested responses that follow brand guidelines and allow staff to personalize as needed. Templates can even be attached to tickets, allowing team members to collaborate. Lastly, real-time alerts allow you to stay on top of new reviews and surveys that meet your desired criteria so that you can quickly see and take action on your feedback.

 

Make informed operational changes based on genuine guest feedback with Revinate Surveys. A survey is only helpful when guests take the time to complete it. Survey questions should follow a logical order to avoid confusion; for example, follow the stay process from start to finish to trigger guests’ memories. Surveys with higher completion rates also tend to group questions according to a topic, like housekeeping and amenities. Aim for a survey to take no more than 5-10 minutes and under 25 questions. A good survey is enough to gather helpful information without customers abandoning it. Lastly, use conditional questions to gather additional insights only when a guest provides a score that meets certain criteria.